Privacy Policy

Last updated: May 2, 2026

This Privacy Policy describes the policies and procedures of top.ug ("we", "us", or "our") on the collection, use, and disclosure of your information when you use our Service. It also tells you about your privacy rights and how we protect your information.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

Definitions

• Account means a unique account created for you to access our Service or parts of our Service.
• Company (referred to as "we", "us", or "our") refers to top.ug.
• Cookies are small files placed on your device by a website, containing details of your browsing activity on that website.
• Device means any device that can access the Service, such as a computer, mobile phone, or tablet.
• Mobile Money refers to mobile-based financial services used to process payments on the platform, including MTN Mobile Money and Airtel Money.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to the top.ug website.
• Service Provider means any third-party company or individual engaged by us to facilitate, deliver, or support the Service.
• Usage Data refers to data collected automatically through your use of the Service.
• You means the individual accessing or using the Service, or the legal entity on whose behalf that individual is acting.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• First name and last name
• Email address
• Phone number (required for Mobile Money payments)
• Mobile Money account details
• Location (district/region within Uganda)
• Usage Data

Payment Data

To process payments via Mobile Money, we collect:

• Your registered Mobile Money phone number
• Transaction reference details
• Payment confirmation records

This information is used solely to initiate, verify, and record transactions on the platform. We do not store your Mobile Money PIN or any equivalent authentication credentials.

Usage Data

Usage Data is collected automatically when you use the Service. It may include your device's IP address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may additionally collect your device type, mobile operating system, and mobile browser type.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on our Service and to store certain preferences. Technologies used may include:

• Session Cookies – Deleted when you close your browser. Used to authenticate users and maintain your session.
• Persistent Cookies – Remain on your device after you close your browser. Used to remember your preferences and login details.
• Web Beacons – Small electronic files used to count page visits and monitor Service performance.

You can instruct your browser to refuse all Cookies or to alert you when a Cookie is being sent. However, refusing Cookies may limit your ability to use some parts of the Service.

We use Cookies for the following purposes:

How We Use Your Personal Data

We use your Personal Data for the following purposes:

• To provide and maintain the Service, including monitoring usage and performance.
• To manage your Account and give you access to features available to registered users.
• To process payments via Mobile Money and confirm transactions.
• To contact you by email, SMS, or phone regarding updates, security alerts, or support matters.
• To respond to your requests and manage your inquiries.
• To improve the Service through analytics, usage trend analysis, and feature development.
• To comply with legal obligations under Ugandan law, including responding to lawful requests from public authorities.

Sharing Your Personal Data

We may share your personal information in the following circumstances:

• With Service Providers who assist us in operating the Service, including payment processors and analytics providers, under strict confidentiality obligations.
• With Mobile Money operators (such as MTN Uganda or Airtel Uganda) to process and confirm your transactions.
• For business transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.
• With law enforcement or government authorities when required to do so by Ugandan law or valid legal process.
• With your consent for any other purpose you expressly authorise.

We do not sell your personal information to third parties.

Retention of Your Personal Data

We retain your Personal Data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by Ugandan law. Usage Data is generally kept for a shorter period unless it is needed for security or service improvement purposes.

When your data is no longer required, we will delete or anonymise it in a secure manner.

Security of Your Personal Data

We take reasonable technical and organisational measures to protect your Personal Data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please notify us immediately if you suspect any unauthorised access to your account.

Your Rights

You have the following rights regarding your Personal Data:

• Right of Access – You may request a copy of the Personal Data we hold about you.
• Right to Correction – You may request correction of inaccurate or incomplete information.
• Right to Deletion – You may request that we delete your Personal Data, subject to any legal obligations that require us to retain it.
• Right to Object – You may object to the processing of your Personal Data for direct marketing purposes.
• Right to Withdraw Consent – Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to verified requests within a reasonable time.

Children's Privacy

Our Service is not directed at anyone under the age of 13. We do not knowingly collect Personal Data from children under 13. If you believe your child has provided us with personal information, please contact us and we will take steps to remove it promptly.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We have no control over and accept no responsibility for the content or privacy practices of those sites. We encourage you to review the privacy policy of any site you visit.

Analytics

We may use third-party analytics tools such as Google Analytics to monitor and analyse usage of our Service. These providers may collect information about your activity on the Service in accordance with their own privacy policies.

You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and post a notice on the Website. Your continued use of the Service after any update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: support@top.ug
Website: www.top.ug

This document was last updated on May 2, 2026.